Privacy Policy

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, postal address, phone number
• Property Information: Property type, postcode, energy usage details
• Project Information: Service requirements, budget range, timeline preferences
• Communication Records: Records of correspondence, support tickets, and consultation notes
• Technical Information: IP address, browser type, device information, cookies

Automatically Collected Information

When you visit our website, we automatically collect certain information including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website information

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide quotes, consultations, and renewable energy solutions
• Communication: To respond to inquiries, provide customer support, and send service updates
• Marketing: To send newsletters and promotional materials (with your consent)
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: For internal record keeping and business analysis

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for specific purposes
• Contract: To perform a contract with you or to take steps before entering into a contract
• Legitimate Interests: For our legitimate business interests, provided they don't override your rights
• Legal Obligation: To comply with legal requirements

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party contractors who assist in service delivery
• Professional Advisors: With lawyers, accountants, and other professional advisors
• Regulatory Bodies: When required by law or regulation
• Business Transfers: In connection with any merger, sale, or acquisition of our business
• Consent: With your explicit consent for specific purposes

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure data storage with access controls
• Regular security audits and updates
• Staff training on data protection procedures
• Incident response procedures

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Customer Records: 7 years after contract completion (for legal and warranty purposes)
• Marketing Data: Until you withdraw consent or we determine it's no longer needed
• Website Analytics: 26 months from collection
• Support Records: 3 years after resolution

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data in certain circumstances
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

8. Cookies and Tracking

We use cookies and similar technologies to enhance your website experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage (with your consent)
• Marketing Cookies: Enable personalized content and ads (with your consent)

You can manage cookie preferences through our cookie banner or browser settings. See our Cookie Policy for more details.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. International Transfers

Your personal data is primarily processed within the UK. If we need to transfer data outside the UK, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes where required by law

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Regulatory Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):